FAQ

Ordering

How do I place an order?
All orders are placed through the FloorCurl Shop – www.floorcurl.com/shop. You will receive an invoice within 1 business day of placing your order.

How do you process my Canadian school order?
Canadian school orders are sent to T.Litzen Sports, our national school distributor. They will arrange billing and shipping, and may contact you directly for additional details.

Payment

What are my payment options?
We accept cheques, electronic / bank transfers, all major credit cards, and PayPal

How do you process my credit card payment?
All credit card payments are processed using PayPal. A PayPal account is not required to pay with your credit card. We will not take your credit number over the phone.

Do you accept Purchase Orders?
Yes, we gladly accept purchase orders. Purchase orders can be emailed to info@rocksolidproductions.com or faxed to 1-888-909-5805

Rock Solid Productions Inc.
45 Lark Street,
Toronto, ON, Canada
M4L 3M5

Shipping

Where do you ship?
We ship all FloorCurl equipment globally.

How much is shipping?
Canadian orders vary by province and region.

These are approximate shipping costs for 1 FloorCurl Kit to urban centres:

For rural areas, extended service area charges may apply.

British Columbia – $37
Alberta / Saskatchewan / Manitoba – $35
Ontario – $25
Quebec – $27
Maritimes – $35

United States orders vary by state. Please contact us at info@floorcurl.com for shipping information. International orders vary by country. Please contact us at info@floorcurl.com for shipping information.

How do you ship my order?
Canadian / United States orders ship via UPS ground.International orders ship via FedEx International Priority.

Do you ship to PO Boxes?
We only ship to physical addresses. Our carrier will not deliver to postal boxes.

When is my order shipped?
Your order ships once payment is received and confirmed.

When will I receive my order?
Canadian orders take approximately 5-7 business days to ship.United States orders take approximately 7-9 business days to ship. International orders vary by country. Please contact us at info@floorcurl.com for shipping information.

 

 

 

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